Ford Parts Center Shipping Policy:

• In stock orders ship within 24-48 hours and sometimes Same Day (depending on time of order).
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will be shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped overnight for an additional cost.
• Some parts may not be available for overnight shipping. If your order doesn't qualify, we will contact you.
• Oversized shipments will have additional freight fees; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We ship with UPS Ground, USPS and Priority Mail, Fedex and have Freight Carriers for Oversized and Over Weight Parts and Assemblies.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• You can track your orders and see updates by clicking the "Order Status" link on the top of our website page and enter your information.
• No Returns after 30 days of receipt of parts.

If you have any other shipping questions for us here at Ford Parts Center, please contact us via phone or email: 8844-987-FORD or [email protected].

• Call us to arrange for any returns at or you may email customer service at .
• A copy of the invoice will need to be included with the return.
• There is a 20% restocking fee charged against all returned parts.
• Parts ordered without adequate VIN information are not eligible to be returned.
• Parts must be re-saleable and in the original intact unmarred packaging.
• We (Ford Parts Center), cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return requests need to be within 30 days of receipt.

Because it's important to get you the Right Parts for your specific vehicle - You Must Include Your VIN with all Orders. You agree to this and we send an email out to every customer that does not include a VIN. That email states if you order the wrong part and did NOT include your Vehicles VIN, then YOU CANNOT Return those parts. Adding your VIN ensures the right parts, reduced vehicle down-time, less chance of extra shipping charges and/or restocking fees.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 20% may apply.

Refunds Policy

All processed returns are refunded to the method or card associated with the purchase of the returned parts. We make every effort to submit the refund

within 24 to 48 hours after your returned parts have arrived and been inspected. For example, if received on the weekend it would be Monday before we

inspect your returned parts and issue the refund.